FAQ

Why guests choose Ohana Paradise Tours?

Ohana Paradise Tours is proud to offer private, thoughtfully curated experiences that showcase breathtaking beaches, sweeping panoramic views, and insider local knowledge. With a cheerful spirit and genuine aloha, each tour is designed to create lasting memories—inviting guests to relax, explore, and enjoy a truly unforgettable, locally crafted journey.

Is round-trip transportation to and from the hotel provided?

Yes, convenient pick-up and drop-off services are included for hotels, cruise ships, and airports.

How can I reserve a tour?

Tour reservations may be made through the “BOOK NOW” button on the website. Alternatively, guests are welcome to connect via Facebook Messenger, phone, text, WhatsApp, or email for further assistance.

What is the duration of the tour?

The standard tour lasts 8 hours (7:00 AM - 3:00 PM). A customized 5 to 6-hour tour option is available upon request, with the price remaining the same.

What is included in the tour fee?

Your tour includes:

Complimentary local donuts
Chilled bottled water
A beach mat for added comfort
Personalized photo assistance (our team is happy to capture your moments)
Curated dining and exploration recommendations
Admission fees for select attractions (e.g., Byodo-In Temple, Dole Plantation)

What is your cancellation policy?

A full refund will be issued for cancellations made at least 24 hours prior to the scheduled tour. In the event the operator cancels due to weather conditions or unforeseen circumstances, guests will receive either a full refund or the option to reschedule with a credit. Cancellations made less than 24 hours in advance will incur a 25% fee, while no-shows will be charged the full tour price

What items are recommended to bring on the tour?